Desktop Support Analyst

Do have technology expertise and a desire to support others? Graceland University’s Information Technology Services (ITS) department is seeking to fill the Desktop Support Analyst position.

The individual will provide excellent on-site and remote support to university employees. This full-time position offers an opportunity to learn and grow as an IT professional.

The successful candidate will be a high-performance team-player with strong integrity, excellent interpersonal skills, and a desire to learn. The candidate should have a basic understanding of software, hardware, and networks.

Essential Duties:

• Take ownership, manage and resolve client technical issues and requests.
• Ensuring employees have properly functioning devices to perform their job responsibilities.
• Maintain technology asset management system.
• Supervise, train, and mentor student employees.

Minimum Qualifications:

Associate or bachelor’s degree in a technology related field or equivalent work experience. Technology certifications a plus. Strong working knowledge of Windows operating system and Microsoft platform required.

Application Procedure:

Review of applications will begin immediately and continue until the position is filled. Send cover letter, resume, and three letters of reference using the web form below or email to personnel@graceland.edu.

Application Form: